Scott's World

A journal about me, Ponfamily.com, and Cheltenham Entertainment

Wednesday, December 26, 2007

Bad Buying Experience

So I ordered a Printer and a Monitor from CDW on 12/12/2007. And from the get-go there were problems all over. First off, I couldn't get my order released. When you do an online order, you enter in the Bill to address and the Ship to Address. However because we have history with CDW, I couldn't get the order because the Ship to address didn't match our address on file. I didn't even use the company account. I can't get it released. That took 2 days to get fixed.

Then the order finally gets released. Well I can't see the order because the I'm not the account holder. Again, I didn't order on the account. That gets fixed.

On 12/17 I look at the order and it says that there is an error. and the packages are going back to the vendor. HUH? Why? I asked and it turns out that they did not have the street number on the package. What? How can you send a package out with out the street number?
So the order has to be redone and sent out. Delivery date: 12/24/2007. However we are closed so it won't get to us.

So today, 12/26, I check the order. "Address Error." What? again? I don't believe this. This is just crap. How can you, and only you, have problems sending us our package via UPS? In order to try again, I have to replace the order and select something more expensive than UPS to get the order. To make matters worse, I can't do anything on my Company Credit Card because of this order. And now there's no more room on my Credit Card.

I hope this all gets straightened out. No matter what, I'm not ordering anything from CDW again.

0 Comments:

Post a Comment

<< Home